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Smart Crm System

Why do you need a customer relationship management system?

In all the relationship management softwares, CRM software is a category of software that covers a broad set of application. It is a software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee. Typically, CRM software is used in the enterprises, however many CRM products scale to a business of any size. Our SMART CRM system is one of those softwares which helps you gain the needed impetus and growth for your organization.



Video : Spoke Infotech Smart CRM Features.
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Modules of Our CRM Software Package
  • icon_13 Tele caller module
  • icon_12 RSE (android app)
  • icon_9 Technical support
  • icon_9 Admin login
  • icon_6 Back office executive module (BDE)
  • icon_2 Account
  • icon_10 DPR
Key Features
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AUTOMATED PROCESSES
Our goal is to reduce your costs and time involvement and increase your processes efficiencies. Every module like marketing, sales, accounting or support, is well integrated in the system allowing our users to automate everything.
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DELIVER VALUE TO USERS
Smart CRM offers amazing benefits to users working at various levels in the organization. The top management has a 360 degree view of the system which helps you in taking improved decisions, while senior level management and executives benefit from detailed reports, automated workflow system and task management features.
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INTEGRATED ANALYTICS
Either you are setting up your new marketing campaigns or planning to analyze your sales, purchase and cash flow cycles, these custom reports help you take better decisions. Our software helps you in analyzing your current state of business, set accurate and well defined business goals, make forecast based on sorted data using our integrated reports for every module.
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MOBILE RSE APP
We give a RSE Mobile App. This app is specifically built for field sales force to help them perform various activities in real time. The app is tightly integrated with our CRM web platform which lets users to access and modify all important CRM data with ease. Starting from capturing suspect details to converting into leads the app offers every useful feature.
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MANAGE SUSPECTS
CRM for marketing allows you to both import and create suspects with ease. You get all supporting features namely creating notes, sending emails, plan follow-ups and set reminders to qualify your suspects.
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NURTURE YOUR LEADS
Your team has 360 degree business view of your sales pipeline. Your back office executive module interface will have leads status and priorities, sales forecast reports, communication log, assigned task list and much more.
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PLAN AND EXECUTE EFFORTLESSLY
We never let you miss a goal with our quick reminders and quick follow-ups features. Your team can shoot direct call or emails. You can also keep all your followers in communication loop.
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SCHEDULE APPOINTMENTS
We help you to create and easily prioritize your appointments easily. You can also view your team members availability and manage your appointments accordingly using our back office executive module.
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SUPPORT PIPELINE
Pipeline view gives you an edge to visualize your support pipeline. With pipeline view, you can see the different stages of support. Support pipeline will help you to identify the problems in your product and services. Further you can drill down your support stages to reach the roots. Thus by watching the different stages of the pipeline you will understand all the customer issues and will know which customer to contact first.
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Follow Up
We are humans and have the habit of forgetting things. So it becomes necessary to set follow ups for yourself and for others. You can link your follow ups with anything. You can set alerts for your follow ups too. You can set different types of follow ups like send SMS, call, meeting, etc.
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REPORTS AND ANALYTICS
Get all important reports with primary filters like periodical, industry type, status, assigned to, outcome of follow-ups etc using respective module.